Monica Ntuli: Client Service Executive

Meticulous in her actions and confident in her voice, Monica is an optimist who boasts a cultural awareness and competitive edge which enables her to thrive in client service.

What do you do at Quazar? 

I’m in the comms team, as a Client Service Executive. 

Where do you originally come from and where do you live now? 

I was born in a small town in Mpumalanga called Middleburg, I currently reside in Ferndale in Johannesburg.  

If you could live anywhere, where would it be? 

In Santorini and wake up to beautiful views every day. 

What is your favorite vacation? 

Girl’s trip!!! Without a doubt, we always make fun memories.  

What would you change about yourself? 

Not to overthink.  

What motivates you to work hard? 

Attaining more for myself, gaining industry experience, and the thrill of the independence that comes with it.  

Who is your Hero? 

My Mom, she instills the ‘can do’ attitude in us. 

What makes you laugh the most? 

Definitely my youngest nephew, his got so much personality it brightens up my day. 

Who is your favorite author?  

Currently Robin Sharma, his books are mind-blowing.  

INN8 white
The client, part of South Africa’s largest financial institution, realised that it was not a platform destination of choice for the IFA market in SA. In an effort to address this valuable market and to futureproof their business they undertook to build a new investment platform. With this platform they needed to gain clarity and certainty on the appropriate brand and positioning to penetrate a highly competitive market and grow market share quickly.
We undertook a comprehensive global and local audit and research program, talking to current users of the brand as well as the target market IFAs. We looked at global trends and analysed behaviour across 3 markets. We spoke to competitors, partners and staff and then we made a recommendation. Created a new independent brand focused only on the IFA. Becoming the one thing an IFA really needed – a partner in their corner with no agenda other than to enable and facilitate their growth which would ultimately result in the platform growth.
INN8 a fintech investment platform brand “Changing the way investments are done in South Africa by becoming “The Adviser’s Partner.” We created the brand and developed its narrative and we launched it into a very tough closed market. To this day, we’re still punching above our weight and getting above industry average engagement across all our touch points.